Frequently Asked Questions

Everything you need to know about our Southwest-inspired collections.

How long will it take to receive my order?

Standard shipping typically takes 5-7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Are your jewelry pieces made with genuine stones?

Yes, all Chaco Canyon jewelry is crafted using authentic gemstones and high-quality .925 sterling silver, honoring traditional craftsmanship techniques.

Do you offer international shipping?

Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times vary depending on the destination.

How should I care for my handcrafted items?

To maintain the beauty of your pieces, we recommend avoiding contact with harsh chemicals or perfumes and storing jewelry in a cool, dry place inside a soft pouch.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.